Below is the most commonly sent questions, please ensure you have read and understood before sending a message.
Why am I not in your chart?
you will only appear in the chart if you have had tracks that have been in the top-100 SINGLES charts on Beatport, Release charts are NOT collected
Why am I not seeing all of my tracks?
you will only see tracks that have been ranked in the top-100 singles charts on Beatport
Why is my photo not updated
This will be auto-updated, if you see a problem or would like a manual update, first be sure your BeatPort Image is updated, then just send a message on facebook.
I was an artist on this track but points are not assigned to me?
sometimes tracks are not added correctly to beatport so all track artists do not appear, contact us and we will fix this for you. (although this should auto fix)
Please also note that Points are assigned to the producer of the track, if the track is a 'Remix' then the points will be assigned to the remixer, not the original artist. Some have suggested that Points should be assigned to both the Remixer and the Artist, however this skews the points towards heavily remixed artists, also Artists would chart in genres they were not associated with. the cleanest way to assign points is to only assign to the Producer of the track.
Why are my Points going down?
The 12 month chart is points from this day 1 year ago until today, every day you lose points older than this and gain points from the current day.
My Ranking / points have changed on this new version of BeatStats
The new site automatically corrects any track changes, a LOT of tracks have been fixed automatically, it seems lots of mistakes are made by record labels when adding tracks to BeatPort. this will now automatically be fixed going forward on the new site. this has resulted in a lot of points corrections, which may result in you being higher / lower in charts.
If you have read the above, and still want to send a message, please send via facebook, please provide as much info as possible, links to both the track in the BeatPort / BeatStats chart